All information we receive regarding you and your health is treated as highly confidential.
Terms Of Engagement:
All clients are asked to read and sign our Terms of Engagement. This will be sent to you with your form(s) to complete. Refusal to sign the form will result in your booking being cancelled and no refund will be available if we have already begun preparation for your consultation.
We treat each client as an individual by taking the time to assess and analyse your Nutrition Questionnaire/Food Diary. In order to do this thoroughly and in time for your consultation, we ask that you return your completed form(s) to us one week before your consultation. Failure to do so may result in your consultation being postponed or cancelled.
Tests & Supplements:
Depending on your health concerns, we may suggest you consider further tests to establish possible underlying causes to your symptoms. Some tests can be done at home, some can be ordered through your GP and others will require an additional fee. We will explain fully why we are recommending them to you, but you are under no obligation to have them.
Similarly, we may recommend a supplement programme to you. Again, we will fully explain our recommendations to you, but you are under no obligation to purchase any supplements. All supplements are an additional cost.
Payment is due when you return your completed form(s) to us. We will not prepare for your consultation until payment has been received. Late payments may result in your consultation being postponed or cancelled. Payment can be made by cash, cheque or bank transfer.
No refunds are available once we have received your completed form(s) because it is at this point that we begin to prepare for your consultation.
If you need to cancel an appointment please inform us at least 24 hours before your appointment. We will arrange another consultation time that suits you. If you fail to notify us within 24 hours of your appointment that you are cancelling, we will charge an additional 50% of your consultation fee for your appointment to be rearranged for another time.
Prices & Products:
All prices are subject to change and will be charged at the rate quoted on www.ilovegreens.co.uk. Consultation, package and clinic appointment content and duration are also subject to change.